Frequently Asked Questions

Have a question? Browse our FAQs below.
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What should I expect on my first visit?

As a first-time patient with Dr. Heather, you will be asked to complete a patient information form and health history. Please plan to arrive 30 minutes early to fill out paperwork (or find them online and fill them out ahead of time). It’s also a good idea to bring with you copies of previous tests, lab results and the names of medications or natural supplements you are currently taking. Appointments typically include a discussion, a routine check of your vital signs, and any other exams appropriate to your symptoms and concerns.

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How long will my appointment last?

Your first office visit will last 60 to 90 minutes, with your follow-up appointment lasting 15 - 45 minutes. Please call (604) 792-9981 to make an appointment.

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How can natural health care help?

Natural health care is particularly effective for prevention and relief from chronic and degenerative health conditions. Commonly treated conditions include fatigue, depression, colds and the flu, menopausal symptoms, stress-related conditions, allergies and asthma, high blood pressure, digestive problems and more. Dr. Heather explores your lifestyle, history and diet from a holistic perspective. As experts on the self-healing process, they blend centuries-old knowledge of natural therapies with current clinical research on health and human systems. Our practitioners will help you become a partner in their own health care, teaching you how to gain control of your health and encouraging you to actively make decisions regarding your own care.

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What types of health services do you offer?

Dr. Heather provides naturopathic primary care, acupuncture, pain management, aesthetic services, IV therapy, and counselling services. Some of the clinic's services include:

  • Naturopathic Medicine
  • Traditional Chinese Medicine
  • Acupuncture
  • Dry Needling
  • Electro-stimulation
  • Cupping
  • Laboratory and other diagnostic testing
  • Managing prescription medications
  • Food sensitivity testing
  • Nutrition
  • Counselling services
  • IV Therapy
  • Intramuscular injections (B12, Vitamin D, NAD etc.)
  • Prescription and refills
  • Weight loss
  • Physical exams
  • Stress management
  • Mood support
  • Energy maintenance
  • Many more. Just call us at (604) 792-9981to discuss.
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Is naturopathic medical care covered by my insurance?

Dr. Heather accepts most insurance plans. Please ask prior to booking your appointment.

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Does Dr. Heather offer telehealth or video appointments?

Yes! Dr. Heather does offer video appointments.

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How can I contact Dr. Heather between appointments?

You can call Dr. Heather at (604) 792 9981 for Chilliwack and (604) 544 7656 for New Westminster.

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